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BigCommerce Review (2023): Details, Features & Pricing

Item: Best for Boosting Sales with the most feature-rich hosted online store builders
Rating: 4
Author: Bossinmall

Visitors: 3,712 K

BIM Score

 4/5

* Based on 2940 Ratings and Reviews Scanned and Analyzed

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BigCommerce Review: Details, Features & Pricing

Visitors: 3,712 K

BIM Score

 4/5

* Based on 2940 Reviews Scanned and Analyzed

BigCommerce Review

The Bottom Line: Best for Boosting Sales with the most feature-rich hosted online store builders

BigCommerce is one of the most feature-rich hosted online store builders – in particular, its entry-level plan offers more built-in features than many competing products, and its “multi-storefront” feature, which lets you build multiple stores with just one account, represents excellent value for money.

It’s strong on SEO, with good control over all SEO elements and offers automatic image optimization out of the box. Its multi-currency selling capabilities are also very good – for me, its international selling approach is one of the strongest arguments for using the product over competing products.

The main area where BigCommerce needs improvement is probably its template selection – We think the free options offered could be more diverse, they are not as editable as they should be, and it would be nice if they gave you access to a wider range of web fonts.

Overall - 83%
Ease of Use - 76%
Customer Service - 81%
Features - 88%
Value for Money - 77%
Likelihood to Recommend - 85%

Pros

Comprehensive feature set: BigCommerce offers a wide range of features, including inventory management, shipping and tax settings, payment processing, SEO tools, and more.
Customization options: BigCommerce provides a range of customization options, including the ability to customize the design and layout of your store, as well as add custom functionality through apps and integrations.
Multichannel selling: BigCommerce makes it easy to sell products on multiple channels, including social media platforms, marketplaces, and third-party platforms.
Its ‘multi-storefront’ feature offers merchants who run multiple stores a great way to save money.
It makes selling in multiple currencies very straightforward.
There are no transaction fees applied by BigCommerce, even if you use third-party payment providers.
Strong security features: BigCommerce provides robust security features to protect your store and your customers' data, including SSL encryption and two-factor authentication.
Scalability: BigCommerce is designed to grow with your business, providing scalable infrastructure and features that can handle high transaction volumes and growing product catalogs.

Cons

Learning curve: BigCommerce can be complex to set up and use, particularly for those who are not familiar with ecommerce platforms.
Limited design options: While BigCommerce provides some customization options, the platform's design options may be limited for those who require a highly customized storefront.
Limits are placed on annual online sales — and if you exceed them, you’ll need to upgrade to a more expensive monthly plan.
Unlike some competing products, there’s no shipping discounts available on any plan.

Provider Details

Year Founded: 2009

Founded Date: Jan 1, 2009

HQ Country: USA

Headquarter: Austin, Texas, United States

Full Address: 11305 Four Points Drive Building II, 3rd Floor Austin, TX 78726 United States

Employees: 1000+

Phone: (512) 865-4500

Seller Details

Total Funding Amount (USD m): $ 224.20 M

Yearly Revenue (USD m): $ 219.90 M

BigCommerce Screeshots

Description

BigCommerce is an ecommerce platform that allows businesses of all sizes to create and manage an online store. Here are some of the features and aspects of BigCommerce that may be relevant to potential users:

Ease of use: BigCommerce has a user-friendly interface that makes it easy to set up and manage an online store. The platform offers a drag-and-drop editor that allows users to create a custom storefront without any coding experience.
Features: BigCommerce offers a wide range of features, including inventory management, product options and variants, shipping and tax settings, payment gateways, and more. Additionally, the platform provides built-in SEO tools to help users optimize their store for search engines.
Templates: BigCommerce has a variety of pre-designed templates to choose from, which can be customized to fit a business’s brand and style.
Pricing: BigCommerce has a range of pricing plans, starting at $29.95 per month for the standard plan, which includes unlimited products, storage, and bandwidth.
Integration: BigCommerce integrates with a variety of third-party apps and services, including social media platforms, email marketing tools, and accounting software.
Customer support: BigCommerce provides 24/7 customer support through various channels, including phone, email, and live chat.

Overall, BigCommerce is a comprehensive ecommerce platform that provides a range of features and tools to help businesses create and manage an online store. Its ease of use, customizable templates, and integration capabilities make it a popular choice among ecommerce merchants. However, its pricing plans may be relatively higher than some of its competitors, especially for small businesses.

What is BigCommerce?

BigCommerce is a cloud-based ecommerce platform that allows businesses to create and manage online stores. It provides a range of features and tools to help businesses sell products online, including inventory management, payment processing, shipping and tax settings, marketing features, and more.

Core selling features

The exact features you get from BigCommerce depend very much on the plan you opt for, but important features common to all plans include:

the choice of 12 free templates
the ability to sell unlimited products in categories of your choosing, using shipping rates of your choosing
a drag-and-drop page builder
integrations with PayPal and a wide range of other payment gateways
the ability to accept multiple payment methods including credit cards and smartphone-based services like Google Pay and Apple Pay
unlimited staff accounts
blogging functionality
search engine optimization (SEO) tools
integration with third-party apps
discount coupons and gift vouchers
product review functionality
the ability to edit CSS and HTML
professional reporting

Best For

BigCommerce is a powerful ecommerce platform that is well-suited for a wide range of businesses. Here are some types of businesses that may benefit the most from using BigCommerce:

Small and mid-sized businesses: BigCommerce is a great option for small and mid-sized businesses that are looking to launch or scale their ecommerce operations. It provides a range of features and tools to help businesses sell products online, without the need for extensive technical expertise or resources.
Retailers with complex product catalogs: BigCommerce is ideal for businesses that have a complex product catalog, such as those with a large number of SKUs, product variants, or categories. The platform's inventory management and product organization features make it easy to manage large and complex catalogs.
Businesses that require customization: BigCommerce offers a range of customization options, including the ability to customize the design and layout of your online store, as well as the ability to add custom functionality through the use of apps and integrations.
Businesses that require multichannel selling: BigCommerce makes it easy to sell products on multiple channels, including social media platforms, marketplaces, and third-party platforms. This can help businesses reach a wider audience and increase their sales.
Businesses with high transaction volumes: BigCommerce can handle high transaction volumes, making it a great option for businesses that experience a large number of orders and require a platform that can handle the volume.

Overall, BigCommerce is a great option for businesses of all sizes and industries that are looking to sell products online. Its range of features and tools, flexibility, and scalability make it a great choice for businesses that are looking to grow their ecommerce operations.

BigCommerce FAQ

Does BigCommerce offer any marketing features?

Yes, BigCommerce offers several marketing features to help businesses promote their online stores and drive traffic to their website. Here are some of the key marketing features available on the platform:

SEO tools: BigCommerce provides built-in SEO tools that help businesses optimize their online store for search engines. This includes features such as customizable URLs, meta descriptions, page titles, and more.

Email marketing: BigCommerce integrates with popular email marketing platforms such as Mailchimp, Constant Contact, and Klaviyo, allowing businesses to send newsletters, promotional emails, and abandoned cart emails.

Social media integration: BigCommerce allows businesses to integrate their online store with social media platforms such as Facebook, Instagram, and Pinterest, making it easy to promote products and reach new customers.

Coupon codes: BigCommerce provides the ability to create and offer coupon codes to customers, which can be used to incentivize purchases and increase sales.

Gift cards: Businesses can create and sell gift cards on their BigCommerce store, which can be a great way to attract new customers and increase revenue.

Product reviews: BigCommerce provides a built-in product review feature that allows customers to leave reviews and ratings, which can help improve search rankings and attract new customers.

Overall, BigCommerce provides a range of marketing features that can help businesses promote their online store and reach new customers. By leveraging these tools, businesses can increase their visibility, drive traffic to their website, and ultimately, grow their business.

Does BigCommerce charge transaction fees?

No, because it does not have a native payment processor. Users are able to choose their own payment gateway, which will charge credit card transaction fees.

Does BigCommerce enable dropshipping?

Yes, you can dropship goods on a site built with BigCommerce, but you will need to use a third-party app to do so.

Dropshipping is a business model where a retailer does not hold any inventory but instead purchases products from a supplier who then ships the products directly to the customer. Here are some of the features and capabilities that BigCommerce offers to support dropshipping:

Integration with dropshipping suppliers: BigCommerce integrates with a range of dropshipping suppliers, including AliExpress, Printful, and Wholesale2B, allowing businesses to easily find and add products to their store.

Order routing: BigCommerce has an order routing feature that allows businesses to automatically send orders to their dropshipping supplier for fulfillment, saving time and streamlining the order process.

Inventory management: BigCommerce provides real-time inventory management, allowing businesses to track stock levels and automatically update product availability in their store. This is especially important in dropshipping, where inventory is managed by the supplier.

Multiple store support: BigCommerce allows businesses to create and manage multiple stores, which can be useful for managing different dropshipping suppliers and product niches.

Customizable order confirmation emails: BigCommerce allows businesses to create customized order confirmation emails that can be sent to customers and dropshipping suppliers, providing important information such as order details and shipping information.

Overall, BigCommerce offers a range of features and capabilities that make it a great choice for businesses that want to use the dropshipping business model. Its integration with dropshipping suppliers, order routing, and inventory management features can help businesses streamline their operations and save time, while its customizable order confirmation emails can provide a professional and seamless experience for customers.

How much does BigCommerce cost?

BigCommerce offers a range of pricing plans, starting at $29.95 per month for the standard plan, which includes unlimited products, storage, and bandwidth. Other pricing plans include Plus, Pro, and Enterprise, which offer additional features and higher levels of support.

• BigCommerce Standard — $29.95 per month
• BigCommerce Plus — $79.95 per month
• BigCommerce Pro — $299.95 per month
• BigCommerce Enterprise — pricing varies, depending on your business requirements

Can I sell on multiple channels with BigCommerce?

Yes, BigCommerce allows businesses to sell on multiple channels, including social media platforms such as Facebook and Instagram, as well as marketplaces such as Amazon and eBay. This can help businesses reach new customers and increase their sales.

Highlights

Related Categories

B2B eCommerce Platform

Content Management

Distribution

eCommerce

Headless eCommerce

Multi-Channel eCommerce

Retail Management Systems

Shopping Cart

Web Design

Website Builder

Top Used Industries

Business & Industrial

Consumer Goods

eCommerce

Hobbies & Leisure

Hospital & Health Care

Manufacturing

Real Estate

Retail

Target Customers

Freelancers

Large enterprises

Mid-size businesses

Small Businesses (1-50 employees)

Target Market

Asia

Europe

North America

Oceania

Top 5 Countries

Australia

Canada

India

United Kingdom

United States

Top 5 Countries CTR: 73%

Languages Supported

Chinese (Simplified)

Dutch

English

French

German

Italian

Portuguese

Spanish

Deployment & Support

Supported Devices

Android

iPad

iPhone

Web

Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Training

Documentation

In Person

Live Online

Videos

Webinars

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BigCommerce Pricing Plans

Yes, has free trial

$29

Monthly

✓ An unlimited number of products
✓ Unlimited bandwidth
✓ Unlimited file storage
✓ Unlimited staff accounts
✓ Real-time shipping quotations
✓ Multi-currency selling
✓ Gift cards and discount codes
✓ Product reviews and ratings functionality
✓ Point of sale (POS) functionality (this lets you use a BigCommerce store to sell in a physical location)
✓ Professional reporting

$79

Monthly

✓ All features in Standard
✓ An abandoned cart recovery tool
✓ A ‘persistent cart’ — this lets a user add a product to a cart on one device (for example, their smartphone) and then access that cart and pay for the product on another (for example, their laptop).
✓ Stored credit cards — this allows your regular customers to save their credit card details with your store
✓ Customer Groups and Segmentation

$299

Monthly

✓ All features in Plus
✓ Google Customer Reviews — a program that lets you collect and display feedback from users who’ve made a purchase from your online store. If you’ve enabled Google Customer Reviews, once a customer buys a product from your BigCommerce store, they will be asked if they’d like to review it on Google (after it’s been delivered).
✓ Advanced product filtering
✓ Custom SSL via a third party

Contact for pricing

✓ It includes all features of the Standard, Plus, and Pro plans.
✓ Price Lists (this allows you to create pricing rules based on customer groups — so different groups of customers see different product prices based on how you’ve segmented them)
✓ Deep integrations with several Google products
✓ Unlimited API CallsBigCommerce’s API — ‘Application Programming Interface’ — allows developers to share data between your store and other apps, and the Enterprise plan doesn’t place any limits on how many times these ‘data sharing’ connections can be made. This makes it better suited to businesses that are expecting a high volume of traffic / API connections to their store)
✓ Priority support (including API support)
✓ BigCommerce consulting and account management.
✓ Custom Facet
✓ Strategic Account Management Available