Jira Software Review (2023): Details, Features & Pricing

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BIM Score
4.37/5
BIM Score is our proprietary scoring system based on big data, artificial intelligence, and professional measurement that helps us evaluate each software or service on a scale of 1 to 10. The score is based on the software’s functionality, online popularity, price, brand reputation, other expert and user reviews, etc.
* Based on 79997 Ratings and Reviews Scanned and Analyzed

Jira Software Review: Details, Features & Pricing

Visitors: 16,219 K
BIM Score
4.37/5
BIM Score is our proprietary scoring system based on big data, artificial intelligence, and professional measurement that helps us evaluate each software or service on a scale of 1 to 10. The score is based on the software’s functionality, online popularity, price, brand reputation, other expert and user reviews, etc.
* Based on 79997 Reviews Scanned and Analyzed

Jira Software Review

The Bottom Line: Focus on Agile and Scrum management, and great for issue management

Jira is an excellent project management tool for planning, tracking and delivering software projects. Debugging is an important aspect of software development. Since Jira started its shelf life as a bug tracking tool, it makes it very easy to locate, track, and document bugs.
However, Jira is often considered to be only suitable for developers. If you’re not developing software, you may want to give up on Jira because its flaws can be a bit overwhelming. The lack of a built-in overview is a huge hurdle for most organizations, and for those who aren’t forced into an agile environment, the jargon is something that shouldn’t be dealt with.
  • Overall - 87%
  • Ease of Use - 81%
  • Customer Service - 84%
  • Features - 90%
  • Value for Money - 86%
  • Likelihood to Recommend - 85%
Pros
  • Built for Agile and Scrum management: Use it for tracking Agile project data such as, User stories - Each software product feature that needs to be developed, Story Points - The effort you’ll need to complete your user stories, Sprints - The time taken to complete a section of the project. A sprint can last anywhere from 1 – 4 weeks.
  • Kanban boards to visualize workflows in real-time
  • Great for issue management: Easy to locate, track and record bugs
  • Robust documentation for learning the platform and tools.
  • Built-in time tracking tool for estimating and logging effort against tasks.
  • Highly customizable: Whether you’re talking a project management software, issue tracking tool, task management tool, Jira can be customized to fit any requirement. You can even customize workflows, reports, Scrum boards, and more.
  • Over 500 integrations and 3000 extensions to connect workflows between apps
  • Bundle with Atlassian’s portfolio of tools like BitBucket, Crucible, and Trello.
Cons
  • Not a user-friendly and intuitive interface for non-developers
  • Import process was difficult to complete successfully and failed to include needed existing project data.
  • No collaboration features to communicate with your team
  • No idea management features to keep track of your ideas and plans

Provider Details

Year Founded: 2013
Founded Date: Oct 1, 2013
HQ Country: USA
Headquarter: Sydney, New South Wales, Australia
Full Address: Level 6, 341 George Street, Sydney, NSW 2000, Australia
Employees: 101-250
Phone: +61 2 9262 1443

Jira Software Screeshots

What is Jira?

Jira is Atlassian’s flagship software and project management platform for software development teams. Released in 2002, the core product – Jira Software – provides developers with the tools to plan, track, release and report throughout the software development lifecycle.

Nearly two decades later, Atlassian announced the addition of Jira Work Management to the Jira family of applications in 2021. Through a collaborative platform, Jira Work Management provides teams across industries with the capabilities the vendor has built for developers and IT services teams.

 

What is Atlassian?

In 2002, recent college graduates Mike Cannon-Brookes and Scott Farquhar founded Atlassian in Sydney, Australia. shortly after, Jira and Confluence were released, and the company grew slowly until the start of the cloud computing revolution in the late 2000s.

Between two funding rounds in 2010 and 2014, Atlassian raised $210 million before becoming a publicly traded company (NASDAQ: TEAM) in 2015.

Through two decades of growth, Atlassian has strengthened its portfolio with nearly two dozen acquisitions, including Cenqua (2007), Bitbucket (2010), Trello (2017), OpsGenie (2018), and Jira Align (2019). In summary, Atlassian’s portfolio extends to collaboration, code management, security, and help desk applications.

 

What are Jira’s Key Features?

With Jira, there’s no shortage of ways to stay in the loop. Whether you prefer to receive updates via email, chat, or by checking in on your mobile device, Jira has you covered. At your desk or on the go with the new mobile interface, Jira helps your team get the job done.

Issues are everywhere: Tasks, ideas, and requests are hiding in documents, people’s heads, and deep in your inbox. Use Jira to capture and organize your team’s issues, prioritize and take action on what’s important, and stay up to date with what’s going on around you. Jira makes all of this easy, so your team can spend less time managing the work and more time building great software.

Work the way you want: Your process is at the heart of everything you do. Don’t shoehorn your team’s work into the default workflow defined by your project tracker. Jira has workflows to match your existing processes, that you can easily adapt as your team evolves. Use the tool that fits your team, don’t change your team to fit your tool.

Productive, powerful planning: Teams that need to be effective and efficient choose Jira to help them capture, assign, and prioritize their work. Ensure that everyone on your team knows exactly what needs to be done and then watch the job get done flawlessly. And when you add the power of agile to Jira– with the Jira Agile add-on – you can even plan agile sprints!

Collaborate easily: On any team, it’s important that people can easily share information and reach out for help when they need it. JIRA’s simple, intuitive interface allows you to collaborate with teammates and get the job done more efficiently. If you think that’s awesome, you’ll love it even more when you combine JIRA’s @mentions and assignment features with the power of Confluence and HipChat.

Visibility at the speed of light: Watch the issues that are most important to you, monitor activity streams, and share information with powerful dashboards, wallboards, and more. With Jira, you’ll always know what’s going on.

Collect, service, and report: With Jira Service Desk, the Jira platform becomes a modern, flexible service desk experience that streamlines customer requests and boosts your IT team’s efficiency.

Agile project management: These days, just keeping track of your work isn’t enough – you’ve got to be agile. Jira Agile adds agile project management to the power of JIRA.

 

 

Best For

Jira has been a staple for experienced agile software development professionals and product developers. Basically, their product is focused on helping those who are more "technically" minded ...... However, over the years, Jira has transitioned into a project management software that can be used by all types of teams and enterprises. Here are some of the most common use cases where teams and businesses typically choose to use Jira:
  • Software Development: Developers use Jira's features to manage their projects using Scrum or Kanban boards.
  • Marketing: Marketers use Jira to manage complex projects such as campaigns and product launches (which involve working with multiple teams).
  • Human Resources: HR professionals can streamline their hiring and onboarding processes by using Jira to create custom workflows

Jira Software FAQ

What is Jira?

Jira is a project management tool that enables project managers to plan, assign, track and review projects in real-time. All projects are not created equal; the needs of a software development project would differ significantly from a human resources (HR) or operations project. To provide the necessary tools and templates for different types of projects for businesses of all sizes, the Jira platform offers these four products:

• Jira Software: for planning, tracking, fixing and shipping world-class software
• Jira Service Management: helps your customer care desk track and fix customer issues quickly and effectively
• Jira Work Management: allows you to manage projects for any department within your organization, from marketing and recruitment to legal and operations

Jira Align: built for enterprises, it connects all the teams so that they can be on the same page and get real-time visibility into all the projects.

In addition to software development, the Jira platform supports projects of these types:
Service management, Work management, Marketing, Personal, Operations, HR, Finance, Design, Legal, Sales

What is Jira used for?

Jira helps teams plan, assign, track, report, and manage work and brings teams together, from agile software development and customer support to startups and enterprises. Software teams are built better with Jira software, one of the best tools for agile teams.

Is Jira free?

Yes, Jira has a forever free plan for 10 users, which is ideal for single teams with fundamental project management requirements. Meanwhile, here are the paid plans for Jira:

• Standard: $7.75 per user, per month
• Premium: $15.25 per user, per month
• Enterprise: Contact sales team for pricing

In free and standard plans you can create single projects with basic road maps and dependency management. With premium and enterprise plans, you can create multiple projects with advanced roadmaps and dependency management. When the number of seats exceeds 800, opt for the Enterprise plan to unlock advanced features and functionality.

How much does Jira cost?

Jira has a forever free plan for 10 users, which is ideal for single teams with fundamental project management requirements. Meanwhile, here are the paid plans for Jira:

• Standard: $7.75 per user, per month
• Premium: $15.25 per user, per month
• Enterprise: Contact sales team for pricing

In free and standard plans you can create single projects with basic road maps and dependency management. With premium and enterprise plans, you can create multiple projects with advanced roadmaps and dependency management. When the number of seats exceeds 800, opt for the Enterprise plan to unlock advanced features and functionality.

How is Jira different than other Project Management platforms?

Jira offers multiple ways to collaborate, such as Kanban boards, Sprint boards and Scum boards. These boards are built with team management in mind, making them ideal for complex projects and everyday tasks. When you choose one of Jira’s boards, effective collaboration becomes easy.

Jira is an activity or task management and tracking tool. It is good for modern delivery methodologies which are difficult to implement with traditional Project Management tools like MS Project.

Highlights

Related Categories

Business Process Management
Digital Asset Management
Gantt Chart
IT Project Management
Kanban Tools
OKR
Product Management
Product Roadmap
Project Management
Project Portfolio Management
Reporting
Resource Management
Strategic Planning

Top Used Industries

Information Technology and Services
Internet & Telecom
Marketing
Online Communities

Target Customers

Freelancers
Large enterprises
Mid-size businesses
Small Businesses (1-50 employees)

Target Market

Asia
Europe
North America
South America

Top 5 Countries

Brazil
Germany
India
Poland
United States
Top 5 Countries CTR: 39%

Languages Supported

Chinese (Simplified)
English
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Spanish

Deployment & Support

Supported Devices

Android
iPad
iPhone
Mac
Web
Windows

Support

24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training

Documentation
Live Online
Videos
Webinars
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Jira Software Pricing Plans

Yes, has free trial
Yes, has free version

Free

Other
$0 Other
  • ✓ Apps and Integrations
  • ✓ Domain Verification & Account Capture
  • ✓ Mobile Device Management
  • ✓ One Site Limit
  • ✓ Password Policies
  • ✓ Scrum and Kanban Boards
  • ✓ 2 GB File Storage
  •  
  •  
  •  

Standard

Price per user
$7
75
Monthly
  • ✓ 250 GB File Storage
  • ✓ Advanced Permissions
  • ✓ Apps and Integrations
  • ✓ Audit Logs
  • ✓ Data Residency
  • ✓ Domain Verification & Account Capture
  • ✓ Mobile Device Management
  • ✓ One Site Limit
  • ✓ Project Roles
  • ✓ Scrum and Kanban Boards

Premium

Price per user
$15
25
Monthly
  • ✓ Advanced Permissions
  • ✓ Capacity Planning
  • ✓ IP Allow Listing
  • ✓ One Site Limit
  • ✓ Unlimited Storage
  • ✓ Sandbox
  • ✓ Project Roles
  • ✓ Domain Verification & Account Capture
  • ✓ Mobile Device Management
  • ✓ Scrum and Kanban Boards

Enterprise

Other
Contact Annual
  • ✓ Advanced Permissions
  • ✓ IP Allowlisting
  • ✓ Unlimited Site Limit
  • ✓ Unlimited Storage
  • ✓ Apps and Integrations
  • ✓ Domain Verification & Account Capture
  • ✓ Mobile Device Management
  • ✓ Project Roles
  • ✓ Sandbox
  • ✓ Scrum and Kanban Boards

Jira Software Review

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