Klaviyo Review (2023): Details, Features & Pricing

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BIM Score
4.61/5
BIM Score is our proprietary scoring system based on big data, artificial intelligence, and professional measurement that helps us evaluate each software or service on a scale of 1 to 10. The score is based on the software’s functionality, online popularity, price, brand reputation, other expert and user reviews, etc.
* Based on 1872 Ratings and Reviews Scanned and Analyzed

Klaviyo Review: Details, Features & Pricing

Visitors: 2,323 K
BIM Score
4.61/5
BIM Score is our proprietary scoring system based on big data, artificial intelligence, and professional measurement that helps us evaluate each software or service on a scale of 1 to 10. The score is based on the software’s functionality, online popularity, price, brand reputation, other expert and user reviews, etc.
* Based on 1872 Reviews Scanned and Analyzed

Klaviyo Review

The Bottom Line: A hybrid email marketing platform that also serves as a real-time personalized engagement engine.

With an easy-to-use design and email templates, Klaviyo simplifies marketing efforts. Vigorous monitoring and analysis are other strong points. Users also use it for market segmentation, providing useful market insights based on the segments chosen.
However, getting started with the product can take some time due to a lack of training resources for implementation, and for smaller companies, its capabilities may not match the price tag. All in all, this is a good option for companies with larger budgets that need robust automation and segmentation capabilities.
  • Overall - 92%
  • Ease of Use - 90%
  • Customer Service - 80%
  • Features - 94%
  • Value for Money - 90%
  • Likelihood to Recommend - 91%
Pros
  • Free to 250 recipients and 500 emails per month.
  • Pricing is reasonable for most online stores, from startup to high-growth models.
  • Powerful, time saving email marketing tools
  • Increase your revenue with personalized email marketing based on customer behavior. Pre-built templates and segmentation tools make it easy to send targeted messages.
  • Excellent resources for learning both the software and email marketing in general.
  • Numerous e-commerce plugins and a good performance API
  • Good analysis and tracking capabilities.
  • There are many options for automated and transactional activities, as well as A/B testing.
Cons
  • Lacks a true landing page editor.
  • If you are looking for a very "basic" solution and are very new to email marketing, this platform can be intimidating to use at first.
  • Relatively expensive premium packages.
  • Depending on the questions you submit, the resolution time for some customer service inquiries can be quite slow.

Provider Details

Year Founded: 2012
Founded Date: 2012
HQ Country: USA
Headquarter: Boston, Massachusetts, United States
Full Address: 125 Summer St Fl 6, Boston, Massachusetts, 02111, United States
Employees: 501-1000
Phone: (617) 415-5563

Klaviyo Screeshots

What is Klaviyo?

Klaviyo is the world’s leading owned marketing platform known for accelerating revenue for online businesses using the channels they own like email, SMS, in-app notifications, and web. Enabling companies to leverage these owned marketing channels, Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. And unlike other marketing platforms, Klaviyo doesn’t force companies to compromise between advanced functionality or ease of use—so companies of all sizes are able to maximize their sales quickly. That’s why over 50,000 innovative companies like Unilever, Custom Ink and Living Proof sell more with Klaviyo.

 

Key Features

  • Customer Relationships: Attend to customers, collect and store important customer information, and use it according to their consent.
  • Analysis: Understand customer trends through segmented market data, using data science and AI, which provides business insights to speed up growth.
  • Integrations: Offers unlimited real-time data with robust, ready-to-go integrations for more audience insights and personalization. Connects with Shopify, WooCommerce, Magento and more. An open API provides the flexibility to create direct integrations with custom e-commerce platforms.
  • Reporting: Run reports from a single screen and export data with ease. Understand flow performance, campaign performance and signup form performance quickly. Custom analytics assesses the performance of emails and identifies opportunities.
  • Social Media Advertising: Transfer data to Facebook and Instagram to create relevant messages and deliver consistent experiences. Sync data dynamically and generate more sales to automatically updated target groups with product-specific ads.

Best For

Klaviyo is suitable for online businesses, including retailers, service providers and anyone who needs marketing automation tools. It is particularly well suited to the marketing strategies of small businesses selling multiple products or offers online, as customer data tracking enables you to translate online customer actions into key insights that are personalized and segmented in detail. You can replace your existing email platform with Klaviyo. It's also a great option if your business is graduating from manual email marketing methods. The large number of integrations means it will likely work within your existing technology stack. The integrated feature set will allow you to deliver a more memorable customer experience across email, SMS, online and app stores.

Klaviyo FAQ

Does Klaviyo offer a free trial?

No. While there is no real free trial, Klaviyo is free to use for up to 250 contacts in your marketing database. You’ll still need to pay for any SMS campaigns, but email marketing remains free until you exceed the 250 contact threshold.

Klaviyo’s pricing is incredibly flexible, which makes it a bit hard to understand.

They’ll charge for the number of contacts on your list.

Here’s a table of Klaviyo pricing based on number of subscribers

• Up to 250 subscribers – FREE
• Up to 1000 subscribers – $30/month
• Up to 2500 subscribers – $60/month
• Up to 5000 subscribers – $100/month
• Up to 10000 subscribers – $150/month
• Up to 25000 subscribers – $400/month
• Up to 50000 subscribers – $700/month
• Up to 100000 subscribers – $1200/month

Klaviyo is suitable for online businesses, including retailers, service providers and anyone who needs marketing automation tools. It is particularly well suited to the marketing strategies of small businesses selling multiple products or offers online, as customer data tracking enables you to translate online customer actions into key insights that are personalized and segmented in detail.

You can replace your existing email platform with Klaviyo. It’s also a great option if your business is graduating from manual email marketing methods. The large number of integrations means it will likely work within your existing technology stack. The integrated feature set will allow you to deliver a more memorable customer experience across email, SMS, online and app stores.

Klaviyo⇱, based in the United States, was founded in 2012. According to the company’s own marketing materials, it provides services to more than 50,000 companies, specifically catering to e-commerce needs. The service can be easily integrated with online stores and includes versatile tools for brand development and optimized customer outreach.

The service offers plugins for a number of e-commerce platforms, such as Shopify, Magento and WooCommerce, but don’t let that fool you; its excellent contact management system, automation features, editors and builders, and the ability to do SMS marketing mean it can help all types of businesses and organizations, except those that are digitally active.

Since Klaviyo also features analytics, it is ideal not only for creating, but also for optimizing email campaigns of all shapes and sizes. Below, we’ll show you where Klaviyo excels, for which groups it works best, and where it can do some work.

Klaviyo integrates with the following applications:

Salesforce Service Cloud, Wufoo, OpenCart, PadiAct, Shopify Plus, Adobe Commerce, WooCommerce, Smile.io, Akamai Identity Cloud, Zoho CRM, UserVoice, Neon CRM, AfterShip, Sumo, Classy, Recurly, Segment, Unbounce, Nosto, Shift4Shop, DonorPerfect, Help Scout, Stripe, GetSiteControl, Typeform, Eventbrite, Meta for Business, Olark, Justuno, Wisepops, Privy, Chargebee, OptinMonster, KickoffLabs, Volusion, Lightspeed Retail, BigCommerce, Shopify, Zendesk Suite.

Highlights

Related Categories

Brand Management
Campaign Management
Customer Data Platform
Email Management
Email Marketing
Marketing Automation
SMS Marketing

Top Used Industries

eCommerce
Information Technology and Services
Internet & Telecom
Online Communities
Retail

Target Customers

Freelancers
Mid-size businesses
Small Businesses (1-50 employees)

Target Market

Asia
Europe
North America
Oceania

Top 5 Countries

Australia
Canada
Philippines
United Kingdom
United States
Top 5 Countries CTR: 63%

Languages Supported

English

Deployment & Support

Supported Devices

Android
iPad
iPhone
Web

Support

Chat
Email/Help Desk

Training

Documentation
Webinars
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Klaviyo Pricing Plans

Yes, has free version

Free

Other
$0 Other
  • ✓ 500 monthly email sends
  • ✓ 150 free monthly SMS/MMS credits
  • ✓ Email support for first 60 days
  • ✓ Built-in CDP
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Email

Usage Based (Starts at)
$20 Monthly
  • ✓ Best-in-Class Segmentation and Personalization
  • ✓ Data Science and Analytics
  • ✓ Email and Chat Support
  • ✓ Facebook and Instagram Advertising
  • ✓ One-Click Integrations
  • ✓ Pre-Built Automations and Flow Builder
  • ✓ ROI-Based Reporting
  • ✓ Unlimited A/B Testing
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Email

Usage Based (Starts at)
$30 Monthly
  • ✓ Best-in-Class Segmentation and Personalization
  • ✓ Data Science and Analytics
  • ✓ Email and Chat Support
  • ✓ Facebook and Instagram Advertising
  • ✓ One-Click Integrations
  • ✓ Pre-Built Automations and Flow Builder
  • ✓ ROI-Based Reporting
  • ✓ Unlimited A/B Testing
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Email

Usage-Based (Starts at)
$45 Monthly
  • ✓ Best-in-Class Segmentation and Personalization
  • ✓ Data Science and Analytics
  • ✓ Email and Chat Support
  • ✓ Facebook and Instagram Advertising
  • ✓ One-Click Integrations
  • ✓ Pre-Built Automations and Flow Builder
  • ✓ ROI-Based Reporting
  • ✓ Unlimited A/B Testing
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Klaviyo Review

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