Omnisend Review (2023): Details, Features & Pricing

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BIM Score
4.62/5
BIM Score is our proprietary scoring system based on big data, artificial intelligence, and professional measurement that helps us evaluate each software or service on a scale of 1 to 10. The score is based on the software’s functionality, online popularity, price, brand reputation, other expert and user reviews, etc.
* Based on 2756 Ratings and Reviews Scanned and Analyzed

Omnisend Review: Details, Features & Pricing

Visitors: 530 K
BIM Score
4.62/5
BIM Score is our proprietary scoring system based on big data, artificial intelligence, and professional measurement that helps us evaluate each software or service on a scale of 1 to 10. The score is based on the software’s functionality, online popularity, price, brand reputation, other expert and user reviews, etc.
* Based on 2756 Reviews Scanned and Analyzed

Omnisend Review

The Bottom Line: Powerful SMS and email marketing services for eCommerce businesses looking for omnichannel marketing automation solutions.

Omnisend’s biggest strength is how it’s tailored to promoting online stores. It pulls sales and customer data straight from your e-commerce platform, you can sell directly from your emails with a couple of clicks, and there are plenty of advanced, sales-focused analytics and marketing strategies like customer lifecycle mapping.
Best of all, Omnisend makes most of this simple and accessible, so even novice users can get to grips with its powerful tools.
It’s worth noting, however, that Omnisend’s strength is also its weakness. For example, while the sales-oriented analytics are great, the purely campaign-oriented stuff is pretty basic. It’s the same story with the product-focused templates, and with the limited use of landing pages.
All in all, Omnisend is by no means perfect, but it is pretty good, from quality, user-friendly campaign building, personalization, and automation, to excellent support and attractive pricing for the Standard plan.
  • Overall - 92%
  • Ease of Use - 96%
  • Customer Service - 94%
  • Features - 88%
  • Value for Money - 90%
  • Likelihood to Recommend - 92%
Pros
  • Free Version: Omnisend provides email campaigns, signup forms and reports in the free version. It enables sending promotional email campaigns to customers or to specific segments. It also provides a campaign booster to improve open and click rates.
  • Easy to use - Omnisend is very user-friendly. It takes only a few minutes to register and it's easy to get started with the sophisticated onboarding training. The interface design is so clean, clear and intuitive that even complete beginners can quickly understand how to use the software.
  • Affordable Pricing - Omnisend’s pricing plans are competitive considering its rich features and capabilities.
  • SMS marketing integration.
  • One-click integrations with popular ecommerce platforms such as Shopify, BigCommerce, Magento, and WooCommerce.
  • Premium Automation Capabilities - Choose a pre-built automation workflow or build your own set of customized automated messages with the no-code automation editor.
  • Product Picker - Simply choose a product from your online store, automatically insert it into your newsletter, and send. The Product Picker brings up the product photo, title, price, and brand colors, all with a single button click. No coding required and no time lost adding product images and descriptions manually.
Cons
  • Lack of social media or geolocation tracking of subscribers.
  • Limited integrations: It’s missing key integrations with platforms such as GoodAnalytics and CRM software.
  • Some channel Limitations - iOS does not support Omnisend’s web push technology.
  • Low deliverability score.

Provider Details

Year Founded: 2014
Founded Date: 2014
HQ Country: United Kingdom
Headquarter: London, England, United Kingdom
Full Address: 25c Verkiu St, Vilnius,, Vilnius County, Lithuania
Employees: 101-250

Omnisend Screeshots

What is Omnisend?

Omnisend is an omni-channel suite that has email marketing, automation, SMS marketing and more, all in one package. It provides 24/7 email and phone support, and also integrates with APIs.
It offers forms, email and SMS campaigns, automation, content editor, reports including sales report, automation report, campaign report, audience segmentation and targeting. It also updates customers with Facebook Messenger and helps users reach subscribers with WhatsApp.

 

Key Features

  • A/B Testing: This feature helps users optimize their marketing efforts by sending out two subject lines or two different sender names to a small percentage of recipients to see which one worked best. The one with the highest click-through rate then gets sent automatically to the rest of the recipients.
  • Campaign Booster: This feature helps optimize engagement rates by letting users resend a campaign with a new subject line to contacts who are likely to buy but didn’t open the first email.
  • Email Template: Several types of templates simplify the process of customizing email campaigns.
  • Abandoned Cart: The software tracks visitors who abandoned their carts so users can send follow-up emails to win them back and boost revenue. It does this by showing abandoned carts at multiple stages — after shoppers have entered their email address or directly from cookies in their browser.
  • Content Editor: A product picker feature lets users create newsletters and allows them to have a unique discount code for every customer. It can also add automatic product recommendations.
  • Audience Segmentation: Marketers can be sure to reach subscribers with relevant content with this feature. A variety of criteria are available to build segments, such as customers who placed orders and contacts who opened and clicked on campaigns. Users can also target subscribers based on their demographic data or where they signed up.
  • Powerful Integrations: One-click integrations are available with major e-commerce apps like Shopify, ShopifyPlus and WooCommerce. It can also connect with Zapier and Magento. It supports custom integrations via API.
  • Push Notifications: Users can optimize interactions with leads and customers by adding push notifications to automated flows and campaigns. They can use notifications to announce flash promotions, confirm orders and more.
  • Forms: A signup box widget displays at the bottom of web pages, so it’s available to click while visitors browse without being a distraction. The software also provides a game-based sign-up form to collect subscribers by offering them a chance to win a prize, discount or anything else by entering their email address and spinning the wheel.

Best For

If you have an online store.

There is no doubt that Omnisend is a great email newsletter platform for online store owners, especially those on Shopify, BigCommerce, WooCommerce, Magento, OpenCart, Drupal Commerce or Volusion, because Omnisend has A straightforward integration.

If you're serious about eCommerce automation.

In addition to abandoned cart automation, you'll have templates for cross-selling, customer reactivation, transactional emails, and order follow-up. These will save you a lot of time and will undoubtedly lead to more conversions.

If you need to modernize your design.

Omnisend has 30 attractive email templates and some cool form designs.

If you want to check your performance against industry peers.

Using brand data from the past 30 days, the Health Check feature uses contextual benchmarks to evaluate your brand's overall performance compared to industry peers in each of the following areas. Customer Retention, Marketing Campaigns, Workflow, Cart Abandonment, and Registration Forms.

Omnisend FAQ

What is Omnisend?

Omnisend is an omni-channel suite that has email marketing, automation, SMS marketing and more, all in one package. It provides 24/7 email and phone support, and also integrates with APIs.

It offers forms, email and SMS campaigns, automation, content editor, reports including sales report, automation report, campaign report, audience segmentation and targeting. It also updates customers with Facebook Messenger and helps users reach subscribers with WhatsApp.

How much does Omnisend cost?

The cheapest paid Omnisend plan is the Standard tier, which starts at $16 for up to 500 contacts. The Pro plan includes unlimited emails and starts at $59 for 500 contacts. There is also a free plan that gives you access to all the major features of the standard plan, but with a monthly email limit of 500 emails to a maximum of 250 contacts.

How do you connect your store to Omnisend?

When you first register with Omnisend, the first thing you will be prompted to do is to connect to your store. This simply involves copying and pasting the store’s URL into a box – Omnisend will do the rest. If you are connecting to a Shopify or BigCommerce store, all your existing contacts, products and orders will be automatically uploaded to your Omnisend account.

For any other platform, you will have to import the data manually. Please note that each Omnisend account allows only one store to be connected – so if you change your store to another service, you will need to create a new Omnisend account.

How do I send out a welcome email through Omnisend?

In the automation section of the site, Omnisend has a number of pre-made workflow templates that allow you to automate the process of sending a welcome email each time a new user signs up. These templates range from a single email to a series of short emails that allow you to follow up your first email with additional information.

Is Omnisend better than Mailchimp?

If you’re looking for an email marketing service to help promote your online store, Omnisend is a far better choice than Mailchimp. Even if you put the eCommerce focus aside, Omnisend offers better value with a wider range of features across all plans. Even with the free tier, you get high-quality email templates, pre-built automated workflows, list segmentation, sign-up forms, and more. To unlock these features in Mailchimp, you’ll have to keep paying more and more.

Highlights

Related Categories

All-in-One Marketing Platform
CRM
eCommerce
Email Marketing
Event Marketing
Lead Capture
Lead Generation
Lead Management
Marketing Analytics
Marketing Attribution
Multi-Channel eCommerce
SMS Marketing

Top Used Industries

Education
Hospital & Health Care
Information Technology and Services
Internet & Telecom
Manufacturing
Marketing

Target Customers

Freelancers
Large enterprises
Mid-size businesses
Small Businesses (1-50 employees)

Target Market

Africa
Asia
Europe
North America

Top 5 Countries

India
Lithuania
South Africa
United Kingdom
United States
Top 5 Countries CTR: 56%

Languages Supported

English

Deployment & Support

Supported Devices

Web

Support

24/7 (Live Rep)
Chat
Email/Help Desk
Knowledge Base

Training

Documentation
Live Online
Videos
Webinars
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Omnisend Pricing Plans

Yes, has free version

Free

Other
$0 Other
  • ✓ Reach up to 250 Contacts
  • ✓ 500 Email Sends Per Month
  • ✓ 500 Web Push Notifications
  • ✓ Up to 60 SMS Per Month
  • ✓ Popups and Signup Forms
  • ✓ Pre-Built Automations and Workflows
  • ✓ Professional looking email templates
  • ✓ Unlimited segmentation
  • ✓ Sales & performance reports
  • ✓ A/B testing

Standard

Usage Based (Starts at)
$16 Monthly
  • ✓ Includes EVERYTHING in Free, plus:
  • ✓ Customer success manager from $400
  • ✓ Customer Success Manager (From 60k Contacts)
  • ✓ 6000 Email Sends Per Month
  • ✓ Segmentation and Customer Analytics
  • ✓ Unlimited Web Push Notifications
  • ✓ Reach up to 500 Contacts
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Pro

Usage Based (Starts at)
$59 Monthly
  • ✓ Includes EVERYTHING in Standard, plus:
  • ✓ Customer Success Manager (From 27k Contacts)
  • ✓ Up to 3933 SMS Per Month
  • ✓ Reach up to 2500 contacts
  • ✓ Unlimited emails
  • ✓ Unlimited Web Push Notifications
  • ✓ Advanced reporting
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Omnisend Review

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