Salesforce Sales Cloud Review (2023): Details, Features & Pricing

Visitors: 46,573 K
BIM Score
4.37/5
BIM Score is our proprietary scoring system based on big data, artificial intelligence, and professional measurement that helps us evaluate each software or service on a scale of 1 to 10. The score is based on the software’s functionality, online popularity, price, brand reputation, other expert and user reviews, etc.
* Based on 50358 Ratings and Reviews Scanned and Analyzed

Salesforce Sales Cloud Review: Details, Features & Pricing

Visitors: 46,573 K
BIM Score
4.37/5
BIM Score is our proprietary scoring system based on big data, artificial intelligence, and professional measurement that helps us evaluate each software or service on a scale of 1 to 10. The score is based on the software’s functionality, online popularity, price, brand reputation, other expert and user reviews, etc.
* Based on 50358 Reviews Scanned and Analyzed

Salesforce Sales Cloud Review

The Bottom Line: One of the most powerful CRMs out there is Salesforce, which is constantly being improved, bar none.


Salesforce has long been a compelling CRM solution. This groundbreaking platform is known for its outstanding feature set, as well as expanding innovations, including artificial intelligence, and interoperability with many Salesforce partners.

Salesforce’s tracking, AI capabilities, and data analytics enable optimal performance. The high level of customization, integration, and communication tools make it an asset for businesses of all sizes. However, some of the user interfaces are outdated and need to be upgraded. At the same time, weak automation and too many features can make it difficult to use, overpriced, takes time to load, and requires extensive training.
  • Overall - 87%
  • Ease of Use - 82%
  • Customer Service - 85%
  • Features - 95%
  • Value for Money - 85%
  • Likelihood to Recommend - 95%
Pros
  • The software does not require technical expertise to use, and the artificial intelligence features in particular are very intuitive.
  • Extensive advanced features and customization capabilities
  • Highly Customizable
  • Automated call logging and recording of emails and phone calls improves customer communication.
  • The software has powerful features to track opportunities, leads, sales, customers, invoices, campaigns, contracts, and more.
  • Powerful social collaboration options and third-party app marketplace
  • The system provides a catalog of data and analysis, and uses performance metrics to categorize tasks.
Cons
  • Price is expensive
  • New users need to be properly trained to understand the functionality.
  • Sometimes it loads slowly, takes time to install, and has a significant impact on the network. It is best not to run it on a mobile network connection to avoid poor speed.
  • Several functions are very complex for many uses and are not always useful

Provider Details

Year Founded: 1999
Founded Date: Jan 1, 1999
HQ Country: USA
Headquarter: San Francisco Bay Area, West Coast, Western US
Full Address: 415 Mission Street, 3rd Floor San Francisco, CA 94105
Employees: 1000+
Phone: (800)667-6389

Salesforce Sales Cloud Screeshots

What is Salesforce Sales Cloud?

Drive growth with Sales Cloud 360, the best-in-class sales solution that has helped power the world’s best sales teams on the world’s #1 CRM platform. Firms of all sizes, industries, and geographies, realize value faster with Sales Cloud 360. With Salesforce Lead Management, set up automatic lead scoring and routing to ensure leads never fall through the cracks, and that the right sales reps follow up on leads while they’re hot.

Salesforce helps businesses of all sizes grow revenue, automate tasks and make smarter decisions so you can grow your business faster, from anywhere. Salesforce Sales Cloud offers:

  • Lead Management
  • Account & Contact Management
  • Sales Opportunity Management
  • Pipeline & Forecast Management
  • Workflow Rules & Automation
  • Customizable Reports & Dashboards
  • Mobile Application

Using Salesforce, companies can track customer activity, manage sales and marketing pipelines, target their audiences, collaborate internally, market to customers, and much more.

Salesforce can help users:

  • Track leads from campaigns, act on insights, and score and direct leads.
  • Access customer data, such as contacts and communication history.
  • View detailed timelines of customer activity and track deal stages.
  • Create and track quotes and orders.
  • Forecast sales and revenue based on key performance indicators.
  • Create workflows to automate business processes that involve manual tasks, such as creating custom proposals.

It’s worth mentioning that Salesforce can also integrate with these crucial platforms:

  • Google Drive
  • Microsoft Outlook
  • Key social media channels
  • Dropbox
  • Slack
  • QuickBooks
  • Zapier
  • Google Calendar

 

Key benefits of using Salesforce Sales Cloud

  1. Super-charge your sales
  2. Deliver amazing service
  3. Join all the important conversations
  4. Build custom apps and sites
  5. Collaboration across your global organization
  6. Mobile: Anywhere access to the live data you need
  7. Get the insights you need to make smarter decisions.

Best For

Global Salesforce CRM Customer Distribution by Industry, 2022

data source: © Statista 2023

Currently, Salesforce is the market leader in CRM software, with annual revenues of more than $13 billion and approximately 150,000 customers worldwide. While Salesforce does dabble in other areas of the software market, it is best known for its customer relationship management solutions. There is much about Salesforce CRM that makes it a practical choice for today's companies, from its wide range of features to the scalability of the product. the Salesforce AppExchange even allows companies to build completely customized systems from start to finish. Customers of all shapes and sizes will struggle to find a product that offers so many custom solutions.

Salesforce Sales Cloud FAQ

what is sales cloud in salesforce?

Drive growth with Sales Cloud 360, the best-in-class sales solution that has helped power the world’s best sales teams on the world’s #1 CRM platform. Firms of all sizes, industries, and geographies, realize value faster with Sales Cloud 360. With Salesforce Lead Management, set up automatic lead scoring and routing to ensure leads never fall through the cracks, and that the right sales reps follow up on leads while they’re hot.


Salesforce helps businesses of all sizes grow revenue, automate tasks and make smarter decisions so you can grow your business faster, from anywhere. Salesforce Sales Cloud offers:


1. Lead Management
2. Account & Contact Management
3. Sales Opportunity Management
4. Pipeline & Forecast Management
5. Workflow Rules & Automation
6. Customizable Reports & Dashboards
7. Mobile Application

Who owns salesforce?

71% of Salesforce’s common stock was in the hands of institutional investors as of Dec. 5. Meanwhile, on the same date, the largest individual non-institutional shareholder was Marc Benioff, with 2.78% of the company’s shares.


According to Salesforce’s most recent annual report for January 31, 2022, there are 450 registered shareholders, including The Depository Trust Company – an entity that holds the company’s common stock on behalf of many Salesforce shareholders, including brokerage firms and institutional investors.


As of Dec. 6, 3.4 percent of Salesforce stock was owned by insiders, including its founders, while 71 percent of common stock was held by institutions, including brokerage firms, hedge funds, pension funds, and asset management firms, according to GuruFocus.


Vanguard Group, State Street, and Fidelity Management & Research are the top three shareholders of Salesforce, according to MarketScreener. These are brokerage and asset management firms that either hold the stock on behalf of their clients or possibly by some of the mutual funds and exchange-traded funds (ETFs) they manage.


In addition, Marc Benioff is the company’s largest non-institutional individual shareholder, with a 2.78% stake in the company he founded.

CRM stock has voting rights, which means that all Salesforce shareholders have a voice in the company’s affairs, corresponding to the number of shares they own.

Individuals who purchase Salesforce stock through a broker can designate them as proxies, which means the broker can vote on their behalf. However, they also have the option to vote on key company decisions at Salesforce shareholder meetings.

What is Salesforce (CRM)?

Salesforce is a software company that develops one of the world’s most successful customer relationship management (CRM) systems.


It was founded in 1999 by Marc Benioff, who had previously spent several years as a top executive at Oracle. The company has been growing rapidly. As of May of this year, it held the 136th position among the 500 largest companies in the United States, according to Forbes.


For the first nine months of fiscal 2023, Salesforce generated $22.97 billion in revenue and $306 million in net income. Salesforce generates most of its revenue from subscription fees paid by its customers for access to the company’s cloud-based CRM platform. It also generates revenue by charging professional services fees for providing support to existing and prospective customers.


By the end of fiscal 2022, Salesforce employs 73,000 people. Its headquarters are located in San Francisco, California. The company went public in June 2004 with a stock offering price of $11 per share. The stock is listed on the New York Stock Exchange (NYSE) under the ticker symbol “CRM.”


Over the past 10 years, Salesforce’s stock price has risen 239.8%. During the same period, the value of the S&P 500 (US500) and the tech-heavy Nasdaq 100 (US100) have increased by 182.4% and 340.2%, respectively.

Is salesforce an ERP?

Salesforce is not an ERP. Salesforce offers a variety of business solutions that can be integrated to enhance and support your ERP, but it does not offer an ERP product.


The core of Salesforce is its CRM, Customer 360, which is one of the world’s premier CRM systems.


Both ERP and CRM are used by companies to improve efficiency and streamline operations, but they serve different purposes.


ERP helps companies connect their financial and operational systems to a central database, while CRM specifically helps manage customer interactions.

What are some of the biggest drawbacks to using Salesforce?

Some sales teams prefer not to use Salesforce because of its complex workflow. salesforce can actually make certain tasks take longer, not shorter. It may also lack features that your industry really needs, such as event management. Finally, it can be too expensive – there are more affordable CRMs out there that can help you achieve a better ROI.

Highlights

Related Categories

Construction Bid Management
Construction CRM
Construction Scheduling
CRM
Customer Service
Lead Generation
Lead Management
Mac CRM
Manufacturing
Online CRM
Predictive Lead Scoring
Sales Enablement

Top Used Industries

Education
Financial Services
Information Technology and Services
Internet & Telecom
Manufacturing
Marketing
Retail

Target Customers

Large enterprises
Mid-size businesses
Small Businesses (1-50 employees)

Target Market

Asia
Europe
North America

Top 5 Countries

Canada
India
Japan
United Kingdom
United States
Top 5 Countries CTR: 70%

Languages Supported

Chinese (Simplified)
English
French
German
Italian
Japanese
Portuguese
Spanish

Deployment & Support

Supported Devices

Android
Cloud, SaaS, Web-Based
iPad
iPhone
Web

Support

Chat
Email/Help Desk
Extensive tool kit
FAQs/Forum
Knowledge Base
Phone Support

Training

Documentation
In Person
Live Online
Videos
Webinars
Add to favorites
Add to compare
Report abuse

Salesforce Sales Cloud Pricing Plans

Yes, has free trial
Yes, has free version

Sales Essentials Edition

Flat Rate
$25 Monthly
  • ✓ Automatic data capture
  • ✓ Lead Management
  • ✓ Opportunity Management
  • ✓ Customizable Sales Process
  • ✓ Salesforce Mobile App & Smart mobile apps
  • ✓ Configurable Reports and Dashboards
  • ✓ Seamless collaboration
  • ✓ Case Management
  • ✓ Account and Contact Management
  • ✓ Task Management, Activity Feed

Professional Edition

Flat Rate
$75 /User/Month
  • ✓ Account and contact management
  • ✓ Opportunity tracking
  • ✓ Lead management
  • ✓ Task and event tracking
  • ✓ Customizable reports and dashboards
  • ✓ Mobile access and administration
  • ✓ Chatter — company social network
  • ✓ Outlook Side Panel and sync
  • ✓ Role permissions
  • ✓ Sales Data, Cloud Engage

Enterprise Edition

Flat Rate
$150 /User/Monthly
  • ✓ Get all Professional features PLUS:
  • ✓ Workflow automation
  • ✓ Enterprise territory management
  • ✓ Profiles and page layouts
  • ✓ Custom app development
  • ✓ Integration via web service API
  • ✓ Salesforce Identity
  • ✓ Salesforce Private AppExchange
  • ✓ Report history tracking
  • ✓ Approval automation

Unlimited Edition

Flat Rate
$300 /User/Month
  • ✓ Get all Enterprise features PLUS:
  • ✓ Unlimited customizations
  • ✓ Unlimited custom apps
  • ✓ Multiple sandboxes
  • ✓ Additional data storage
  • ✓ 24/7 toll-free support
  • ✓ Access to 100+ admin services
  • ✓ Sales data
  • ✓ Sales Cloud Engage
  •  

Salesforce Sales Cloud Review

Write a Review

Post as Guest
Your opinion matters
Add Photos

What are Salesforce Sales Cloud's top competitors?

© 2023 Bossinmall - Leading software & service reviews and selection platform. All rights reserved.