Slack Review (2023): Details, Features & Pricing

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Slack Review: Details, Features & Pricing

Visitors: 517,730 K
BIM Score
BIM Score is our proprietary scoring system based on big data, artificial intelligence, and professional measurement that helps us evaluate each software or service on a scale of 1 to 10. The score is based on the software’s functionality, online popularity, price, brand reputation, other expert and user reviews, etc.
* Based on 93580 Reviews Scanned and Analyzed

Slack Review

The Bottom Line: Slack is the best choice for hybrid and remote work

Slack is a team chat and collaboration platform that provides a centralized space to track data, conversations, and business apps. As one of the industry leaders in team communication, Slack is recommended for remote and hybrid teams who want to improve productivity and manage workplace and customer interactions.
Slack offers a feature-rich team messaging application that allows users to share files, collaborate with teams, and automate daily tasks. Its channels provide a dedicated space to speed up communication with colleagues and people outside the company. In addition, its powerful integration features enable users to collaborate without switching contexts. Overall, Slack is the best choice for hybrid and remote work environments, helping teams stay in sync from anywhere.
However, it is a bit pricey and not suitable for teams that hold large-scale meetings.
  • Overall - 91%
  • Ease of Use - 93%
  • Customer Service - 90%
  • Features - 92%
  • Value for Money - 85%
  • Likelihood to Recommend - 88%
  • Free plan includes basic team collaboration capabilities like file sharing, team messaging, and 1:1 video calls
  • Simplified and intuitive user interface for team messaging
  • Chat channels help to compartmentalize the topics discussed and make communication more efficient, especially in organizations with many teams.
  • Multiple customization options for alerts, appearance, and applications
  • Robust team collaboration tools like built-in phone calls, video chat, conversation channels, screen sharing, and video clips
  • 2,500+ integrations with third-party applications, including Google Drive, Microsoft OneDrive, Trello, and Jira
  • Annual subscriptions are more expensive than similar competitors such as Microsoft Team (starting at $4 per user per month).
  • Occasional usability issues that prevent users from accessing the App
  • Maximum audio and video conferencing capacity is limited to 15 participants
  • Multiple simultaneous conversations can easily be buried, making them seem disorganized and confusing

Provider Details

Year Founded: 2009
Founded Date: Jan 1, 2009
HQ Country: USA
Headquarter: San Francisco, California, United States
Full Address: 500 Howard St, San Francisco, CA 94105, USA
Employees: 1000+

Slack Screeshots

What is Slack?

Slack is where project management happens. When your team needs to kick off a project, hire a new employee, deploy some code, review a sales contract, finalize next year’s budget, measure an A/B test, plan your next office opening, and more, Slack has you covered.

Slack is a workplace communication tool that connects users with the people and tools they work with every day, no matter where they are or what they do. Teams in Slack work together in channels that can be organized by project, department, office location, or anything else, really. This makes it easy for users to follow the topics that are important to them. Public channels are open to anyone on the team so marketing can see what designers are working on, sales can see what’s on the product team’s roadmap, and new hires can easily get up to speed instead of starting with an empty email inbox.

Slack connects to the tools and services that businesses already use and centralizes the notifications, files, and data from hundreds of different applications. This means no more searching through emails for that one follow-up, constantly switching between different tabs and dashboards, or juggling dozens of tools – each with its own login. Slack helps teams work smarter by providing all of the information and context needed to make effective decisions quickly.

Everything shared in Slack is automatically indexed and archived so that companies can create a comprehensive knowledge base with zero effort, simply by working in Slack. And, Slack’s search makes it easy to find the information users need, whenever they need it.


Slack was acquired by Salesforce for $27.7B on Dec 1, 2020. This deal was done in Cash & Stock.

Best For

Customers range from two-person startups to Fortune 100 corporations. In fact, 77% of the Fortune 100 uses Slack.

Slack FAQ

What is Slack?

Slack is a collaboration tool built on messaging, message threads, and channels.

You can use Slack to talk to an entire group at once, or one-on-one with a colleague.

Slack’s features include:
• Channels for team projects
• Shared channels for external conversations
• File and screen sharing
• Add-ons and integrations
• Audio and video conferencing
• Searchable chat logs
People in Slack send and receive messages in real-time or asynchronously.

Instead of waiting for an email, you can use the presence feature to see when team members are online. Once you know a colleague is available, simply click on their name to send a message.

With the Slack app catalog, people can also add additional features to Slack. Options include integration with CRM and workforce management tools.

Slack also supports in-channel voice and video calls, or one-on-one conversations.

What is Slack used for?

Slack is mainly used for collaboration. It includes live chat, voice calls, video calls, and file sharing. These are the daily features of slack that our company usually uses.

How do I use Slack?

To get started, you’ll need to sign up on the Slack website with an email address and password.

When you want to add people to your team, you can do so individually, or in bulk through the admin page. Those users will be able to access the web-based version of your Slack Workspace, as well as versions on mobile or desktop apps.

When you’ve set up as an administrator, you can begin adjusting settings. For instance, your messaging restrictions set who is allowed to send @channel notifications to your users.

How to use Slack on desktop?

If you want to download Slack, there are various options.

For Windows, visit You’ll find the option to download Slack for Windows 7 or above. Click download then launch the Slack setup.exe file.

Another option is to download Slack from the Windows (Microsoft) store. Once you install the app, you can sign into a workspace or create a new one.

The process for downloading Slack is the same for Mac users. You can click the download button on the Slack site or download it on the Mac app store.

Once installed, open Slack and configure your settings. Go to the Settings tab then Preferences to choose whether to launch Slack on login. In Preferences, you’ll also find the option to run Slack in the background. This means you continue to get notifications if you don’t have Slack open.

How to use Slack on mobile?

Slack is available on the Apple app store and Google Play store.

To download Slack for mobile, go to your smartphone app store and search for Slack. Click the download button. Once the app installs, click on the Slack icon to log in.

After tapping the Slack icon, you can set up your preferences. Swipe to the right to open the Slack navigation menu.

If you’re an iOS user, there are three dots at the bottom of the screen. Use the dots to swipe back and forward between different views.

Android offers the same three views but in a different way. To view your channel menu, swipe left to right. Tap the Home menu for a list of direct messages. Tap the four boxes in the top right corner to see all workspaces.


Related Categories

Customer Engagement
Customer Service
Customer Success
Digital Adoption Platform
Incident Management
Project Management
Remote Work
Sales Enablement
Unified Communications

Top Used Industries

Information Technology and Services
Internet & Telecom

Target Customers

Large enterprises
Mid-size businesses
Small Businesses (1-50 employees)

Target Market

North America

Top 5 Countries

United Kingdom
United States
Top 5 Countries CTR: 54%

Languages Supported

Chinese (Simplified)
Chinese (Traditional)

Deployment & Support

Supported Devices



Email/Help Desk
Knowledge Base
Phone Support


In Person
Live Online
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Slack Pricing Plans

Yes, has free trial
Yes, has free version


$0 Other
  • ✓ 1:1 Voice and Video Calls
  • ✓ Access to 10000 Recent Messages
  • ✓ 10 Integrations With Other Apps Like Google Drive/Office 365


Price per user
  • ✓ 10gb/Team Member for File Storage
  • ✓ Face-to-Face Communication With Group Voice and Video Calls of up to 15 Teammates
  • ✓ Full Message History
  • ✓ Secure Collaboration With Outside Organisations or Guests From Within Slack
  • ✓ Timely Info
  • ✓ Unlimited Integrations


Price per user
  • ✓ 24/7 Support With 4 Hour Response Time
  • ✓ 99.99% Guaranteed Uptime
  • ✓ Advanced Identity Management
  • ✓ Data Export of Messages
  • ✓ Data Exports
  • ✓ Data Residency
  • ✓ SAML-Based SSO and Real-Time Active Directory Sync With Onelogin/Okta and Ping Identity
  • ✓ Screen Sharing

Enterprise Grid

Contact for pricing
  • ✓ Customizable Policies
  • ✓ Custom Terms of Service
  • ✓ Domain Claiming
  • ✓ HIPAA Support
  • ✓ Integration With EMM
  • ✓ Tailored Support With an Designated Account Rep
  • ✓ Up to 500000 Users
  • ✓ Enterprise-Grade Security

Slack Review

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