Zoom Review (2023): Details, Features & Pricing

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BIM Score
4.52/5
BIM Score is our proprietary scoring system based on big data, artificial intelligence, and professional measurement that helps us evaluate each software or service on a scale of 1 to 10. The score is based on the software’s functionality, online popularity, price, brand reputation, other expert and user reviews, etc.
* Based on 122172 Ratings and Reviews Scanned and Analyzed

Zoom Review: Details, Features & Pricing

Visitors: 405,563 K
BIM Score
4.52/5
BIM Score is our proprietary scoring system based on big data, artificial intelligence, and professional measurement that helps us evaluate each software or service on a scale of 1 to 10. The score is based on the software’s functionality, online popularity, price, brand reputation, other expert and user reviews, etc.
* Based on 122172 Reviews Scanned and Analyzed

Zoom Review

The Bottom Line: Delivers huge meeting capacity and reliable streaming performance

Zoom Meetings’ claim to fame is top-notch performance and a generous free plan. The paid plans are competitively priced and include tons of additional features.
  • Overall - 90.4%
  • Ease of Use - 95%
  • Customer Service - 82%
  • Features - 95%
  • Value for Money - 92%
  • Likelihood to Recommend - 90%
Pros
  • Generous free account
  • Intuitive design for ease of use
  • Support a large audience - up to 500-1000 people. Some other competitors only allow 25-100 people to attend.
  • Complete product scalability: no matter how big or small the business is.
  • Competitively priced paid plans
  • Recording Features: Both free and paid subscribers get the option to record video and audio conferences with Zoom’s local recording feature, which saves the recordings to your computer’s hard drive. Zoom integrates with applications like Dropbox, Google Drive, YouTube, and Vimeo so you can upload, view, and share each recorded session to these services as seamlessly as possible.
  • Rich features for hosts and participants
  • Reliable streaming performance
Cons
  • 40-minute meeting time limit for free accounts
  • Companies have a mixed record of responding to privacy and security concerns

Provider Details

Year Founded: 2011
Founded Date: 2011
HQ Country: USA
Headquarter: San Jose, California, United States
Full Address: San Francisco Bay Area, Silicon Valley, West Coast
Employees: 1000+
Phone: 1(888)799-9666

Seller Details

Product Category: Collaboration
Product Category: Meeting
Product Category: Productivity
Product Category: Remote Work
Product Category: Screen Sharing
Product Category: Communications
Product Category: Online Meeting
Product Category: Video Conferencing
Product Category: Web Conferencing
Product Category: Webinar
Product Category: Website & eCommerce
Product Category: Live Streaming

Zoom Screeshots

What is Zoom?

Zoom One brings together team chat, phone, whiteboard, meetings, and more in one offering. Purpose-built to work together, Zoom One provides an intuitive user experience, simplifies management, and delivers the communications flexibility that powers the modern workforce.

  • Zoom Meetings
  • Zoom Team Chat
  • Zoom Phone
  • Zoom Whiteboard

 

Product Description

Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Zooms solution offers the video, audio, and screen-sharing experience across Zoom Rooms, Windows, Mac, iOS, Android, and H.323/SIP room systems.

 

Zoom’s Main features

The main features of Zoom Meetings:

  • Record meeting: Make a recording of any session with the push of a button. You can save a recording locally on a device or upload it to the cloud. This allows employees who couldn’t attend the live meeting/webinar to check it out later. There is also a pin tool that lets you make sure only the most important attendees show up on the recording.
  • Screen sharing: Participants can share their screens with others, which is handy for various presentations and educational workshops.
  • Chat: Every Zoom Meeting has an integrated chat feature, allowing participants to communicate during a meeting and ask questions.
  • Virtual hand-raising: When you want to speak or ask a question, you can signal it to the host by raising your hand virtually. This improves communication during a meeting, preventing multiple people from talking simultaneously.
  • Polls: A host can create a poll and share it with participants in the meeting to gather their responses and opinions on a given topic. This comes in handy for voting on various business-related decisions, for example.
  • Mute participants: The host of a meeting can mute the mic of any participant. This is a vital feature used when someone forgets they have the mic and their children are screaming in the background, for example.
  • Whiteboarding: Hosts can use the Whiteboard feature to visualize any concept, just as they would with a real whiteboard.
  • Local and cloud recording: Users can record meetings, and either store them locally or in the cloud. This makes it easy to go back to the recorded videos to go over the content.
  • Remote PC control: Take over another user’s computer or device to show them how something is done, or simply to control an office computer.
  • Camera and audio control
  • Virtual backgrounds: Allowing you to set an image or video as your background during a meeting.
  • Unlimited chat time (for paid accounts)
  • Portrait and gallery views
  • Easy-invite URL codes

Best For

The three top industries that use Zoom for Online Meetings are Education, Marketing, and Information Technology and Services. 509,800 Zoom customers at the end of January 2022 had more than 10 employees, up from 467,100 in 2021.

Zoom FAQ

What is Zoom Meetings?

Zoom Meetings is a video conferencing platform from a company called Zoom. It allows employees of a company to have online meetings while working remotely. The software allows for HD video and audio and supports up to 1,000 participants per session, although the exact number depends on your plan — more on this later.

Zoom Meetings has all the features a company needs to hold online meetings, no matter how big or small. Participants can join in from a computer or a mobile device anywhere in the world as long as they have an internet connection. They can turn their cameras on so others can see them, or keep them off to preserve some privacy. Each individual can also control their microphone to give whoever is speaking their undivided attention. Zoom Meeting offers many other valuable features, some of which you can check out below.

• Screen sharing
• Chat function
• Camera and audio control
• Virtual backgrounds
• Meeting recording capabilities
• Unlimited chat time (for paid accounts)
• Portrait and gallery views
Easy-invite URL codes

How to invite someone to a Zoom meeting?

If you use Zoom through its desktop application, it’s important to know that you can easily send meeting invitations from that application as well. Here’s how:

Step 1: Open the Zoom desktop app and schedule your meeting as usual. If your meeting is already scheduled, go to step 2.
Step 2: Once your meeting is scheduled, select the Meetings tab icon from the top of your screen. It looks like a clock.
Step 3: Your upcoming meeting should show up on the right side of your screen. Select Copy invitation. Doing so will copy your meeting invitation to your clipboard.
Step 4: From there, you can paste your meeting invitation into an email, instant message, or wherever else you can get the word out about your meeting.
The meeting invitation you copied should contain the following: A time and date, a Join Zoom meeting link, a meeting ID, and a passcode.
If it looks good to you, hit Send (or whatever send option your email client or messaging app uses).

You can also send Zoom invites before a scheduled meeting via the mobile app as well. Here’s how:
Step 1: Open the Zoom mobile app and schedule a meeting if you haven’t already.
(On the Android version of the app: It’s worth noting that once you select Done to schedule a meeting, the app may automatically open your email app to set up a pre-written email invitation for you. All you have to do in this case is add the recipients as you normally would and select Send.)
Step 2: Once your meeting is scheduled, navigate to the main screen called Meet & chat. Then select the Meetings icon at the bottom of the screen. (This icon looks like a clock.)
Step 3: On the Meetings screen, select your upcoming meeting.
Step 4: Select the Invite button.
Step 5: Then from the menu that appears, choose any of the invitation options available to you: Opening an email app, opening a messaging app, or copying the invitation to your clipboard. Once you pick an option, send your invitation as you normally would an email or text message.
If you choose to copy the invitation, just paste it into your communication app of choice and send your message as you normally would.

Similarly, you can also send invites to an in-progress Zoom meeting via the mobile app. Here’s how to do that:
Step 1: While you’re in a meeting on the Zoom mobile app, select the Participants icon from the bottom of the screen. (This icon looks like two people standing next to each other.)
Step 2: On the Participants screen, select the Invite button in the lower-left corner.
Step 3: From the menu that pops up, choose one of four invitation options: Opening a messaging app, opening an email app, inviting your Zoom contacts, or copying an invite link.

The first two options will automatically open their respective apps to send out a pre-written invitation and link to your meeting. Just add your recipients and select Send.

The third option will let you select contacts from your existing Zoom app contacts lists to send invitations out. And the fourth option will let you copy an invite link to your clipboard so you can paste it into your communication app of choice.

How Much Does Zoom Cost?

Zoom Pricing really depends on what you want to use the software for. Recently, Zoom consolidated its Zoom Meetings, Team Chat, and Zoom Phone products into a single package conveniently called Zoom One.

Zoom One Basic costs nothing for individual users hosting 40-minute meetings with fewer than 100 people, and includes Zoom’s Team Chat function. Zoom One Pro is $14.99 per license, per month and includes Zoom Meetings, Team Chat, and 5GB of Cloud Storage.

Zoom Business will let you host meetings with up to 300 attendees which costs $19.99 per license, per month, while the more expensive Business Plus plan costs $25 per license, per month and includes Zoom’s VoIP phone solution with unlimited regional calls. The Zoom One Enterprise plan has no public pricing, a 1,000-attendee limit on meetings, and a slightly more expansive VoIP phone plan.

Is there a free version of Zoom?

Yes. Host meetings for up to 40 minutes for free on the Zoom Basic plan, with no limit to the number of meetings you host. One of the most popular features, Gallery View, lets you see up to 49 participant videos on the screen at the same time.

What is Zoom whiteboard?

Zoom Whiteboard provides customers with a set of easy-to-use tools to collaborate together to capture ideas, processes, and concepts. With features focused on fostering innovation, Zoom Whiteboard makes it simple for hybrid teams to interact in new ways for seamless collaboration.

Highlights

Related Categories

Live Streaming
Meeting
Online Meeting
Productivity
Remote Work
Screen Sharing
Video Conferencing
Web Conferencing
Webinar

Top Used Industries

Education
Information Technology and Services
Internet & Telecom
Marketing
Research
Training

Target Customers

Freelancers
Large enterprises
Mid-size businesses
Small Businesses (1-50 employees)

Target Market

Asia
Europe
North America

Top 5 Countries

Canada
India
Japan
United Kingdom
United States
Top 5 Countries CTR: 56%

Languages Supported

Chinese (Simplified)
Dutch
English
French
German
Italian
Japanese
Portuguese
Spanish

Deployment & Support

Supported Devices

Android
Chromebook
iPad
iPhone
Linux
Mac
Web
Windows

Support

24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training

Documentation
In Person
Live Online
Videos
Webinars
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Zoom Pricing Plans

Yes, has free version

Free

Other
$0 Other
  • ✓ Host up to 100 Participants
  • ✓ Private & Group Chat
  • ✓ Unlimited Group Meetings for up to 40 Minutes
  • ✓ Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting
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Pro

Price per user
$14
99
/User/Month
  • ✓ 1 GB Cloud Recording (Per License)
  • ✓ Group Meetings for up to 30 Hours
  • ✓ Host up to 100 Participants
  • ✓ Increase Participants up to 1000 With Large Meetings Add-on
  • ✓ Private & Group Chat
  • ✓ Social Media Streaming
  • ✓ Unlimited Group Meetings for up to 40 Minutes
  • ✓ Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting
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Business

Price per user
$19
99
/User/Monthly
  • ✓ 1 GB Cloud Recording (Per License)
  • ✓ Company Branding
  • ✓ Group Meetings for up to 30 Hours
  • ✓ Host up to 300 Participants
  • ✓ Increase Participants up to 1000 With Large Meetings Add-on
  • ✓ Managed Domains
  • ✓ Private & Group Chat
  • ✓ Single Sign-on and Social Media Streaming
  • ✓ Unlimited Group Meetings for up to 40 Minutes
  • ✓ Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting

Business Plus

Price per user
$25 /User/Month
  • ✓ 10 GB of cloud recording storage (per license)
  • ✓ Automated and Translated Captions
  • ✓ Whiteboard: Unlimited boards
  • ✓ Host meetings up to 300 participants
  • ✓ Team Chat: Chats and channels for collaboration, file sharing, and more
  • ✓ BETA Mail & Calendar: Mail and Calendar Client & Service beta
  • ✓ Free premium apps for 1 year (terms apply)
  • ✓ Increase team collaboration and productivity
  • ✓ Unlimited meetings for up to 30 hours per meeting
  • ✓ Unlimited Regional Calling and Domestic SMS & MMS

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